Your IT runs — every day, without you having to think about it
Your IT in safe hands — fully managed
We take over the complete operation of your IT: helpdesk, monitoring, updates, security patches, and strategic development — at predictable monthly flat rates.
Anonymized Reference CaseTax Advisory Firm · Europe, 45 employees+
Initial Situation
Constant IT outages, overloaded internal IT staff, accounting software disruptions just before filing deadlines.
Solution & Result
Full takeover of IT operations: helpdesk, monitoring, accounting software support, patch management, and monthly reports.
Downtime reduced by 94%, IT costs cut by 30%, internal staff focused on core tasks.
IT problems eat up working time and slow down your core business
- Every IT outage costs your team hours — and you money and frustration
- Security updates are forgotten, vulnerabilities remain open
- Internal IT staff is permanently overloaded or too costly for an SME
Full IT management at a flat rate — we are your IT department
- One call is enough: our helpdesk resolves your problem — remote or on-site
- Automatic patch management keeps all systems current and secure
- Monthly report shows what we did — complete transparency
Scope of Services
What Managed IT Services does for you
IT Helpdesk & Support
Fast fault resolution by phone, remote access, and on-site visits — with defined response times and SLAs.
SLA-guaranteed response time
24/7 Monitoring
Round-the-clock monitoring of all systems, automatic alerting, and preventive fault resolution.
24/7 without staffing effort
Patch & Update Management
Automated and controlled deployment of security updates — tested, scheduled, and documented.
Tested & documented
Endpoint Management
Centralized MDM for all devices (Windows, Mac, iOS, Android) with security policies and remote wipe.
All devices centrally secured
ITIL-Based Operations
Structured incident, problem, and change management per ITIL v4 — for transparent and stable IT.
Transparency for management
Monthly Reports
Clear reports on SLA fulfillment, ticket analysis, system health, and open action items.
Decision basis every month
Our Approach
How we work
IT Inventory
Complete capture of all IT assets, systems, applications, and existing contracts.
SLA Definition
Joint definition of service levels, response times, and escalation paths.
Onboarding
Connection to our monitoring platform, briefing of contact persons, and handover.
Ongoing Operations
Monthly service reviews, continuous optimization, and strategic IT development.
Since Clouderio has been managing our IT, downtime has practically dropped to zero. We pay a fixed monthly amount and no longer have to worry about anything.
24/7 Monitoring
Your IT never sleeps —
neither do we
While your team sleeps, our monitoring platform watches every CPU load, every disk warning, every network outage. We solve problems before your first employee starts their computer in the morning.
Response time
< 4h
SLA guaranteed
IT Helpdesk
One call.
Problem solved.
No ticketing system maze, no anonymous call center. Your team knows us — and we know your IT. Remote resolution in under 30 minutes is our everyday reality, not our promise.
Service Levels
Tailored to your company size
No rigid package — we define together which services make sense for you. The result is an SLA document that fits your operations exactly.
Essential
For SMEs with 5–25 employees
- Remote helpdesk Mon–Fri 8am–6pm
- Patch management
- 8h response time
- Monthly report
Professional
For growing companies 25–100 employees
- 24/7 monitoring
- 4h response time P1
- Endpoint MDM
- ITIL ticketing system
- Quarterly reviews
Enterprise
For demanding infrastructures 100+ employees
- Dedicated IT manager
- 2h response time P1
- SIEM integration
- ISMS support
- Custom SLAs
Onboarding
Handed over smoothly in 3 weeks
You will barely notice the transition — only the IT problems become fewer.
IT Inventory
Full discovery of all IT assets, systems, applications, and existing contracts — without business interruption.
SLA Definition
Joint agreement on service levels, response times, escalation paths, and monthly report contents.
Connection & Onboarding
Monitoring platform connected, contacts trained, handover from previous provider completed smoothly.
Ongoing Operations
Your everyday life gets calmer. Monthly service reviews, continuous optimization, strategic IT development.
Frequently Asked Questions
Everything you need to know about Managed IT Services at a glance.
01What is included in Managed IT Services?+
Helpdesk (remote and on-site), 24/7 monitoring of all systems, automatic patch management, endpoint management, and monthly reports. The exact scope of services is binding in the SLA document.
02How quickly is a response provided for problems?+
For Priority-1 incidents (complete system failure) we respond within 4 hours — contractually guaranteed. For normal incidents within one business day. Remote immediate help is usually possible within 30 minutes.
03Can we outsource only parts of our IT?+
Yes. We offer modular packages: helpdesk only, monitoring only, or complete IT operations. In the initial consultation we determine which combination makes sense for you.
04What happens to our existing IT staff?+
That is your decision. Many businesses keep their IT staff for internal projects and outsource day-to-day operations. We also work smoothly alongside internal IT teams.
05How does onboarding work?+
In 2–3 weeks: inventory of all systems, connection to monitoring, SLA definition, and briefing of contact persons. You barely notice the transition — only the IT problems decrease.
06What does Managed IT Services cost?+
From $49 per workstation per month — depending on number of employees and scope of services. Binding quote after a free needs analysis.
Free Assessment Workshop — no commitment
In 60 minutes we analyze your current situation and show you concretely which solution makes sense for your business — with a binding offer within 5 business days.